Customer Care

If you are not happy with our service at anytime, please contact Customer Service Hotline at 1800 85 83 82 or send an online request for Service Quality Reassurance here.

The followings are advisory only. Please check in store for more details.

	We Service Computer. We Sell Peace of Mind Safemode’s success depends on the customer satisfaction. That is why all our works are covered with 3 MONTH QUALITY SATISFACTION WARRANTY1. Nobody else can match this Guarantee in the market.
	Upfront Quote. No hidden charges All services carried out by Safemode technicians are quoted upfront and there is no hidden charges and surprised costs.
	Spare part price matching program Safemode has an ongoing commitment to only carrying out genuinely required repairs and services. Safemode is committed to supplying only genuine quality brand hardware spare parts and software. If you find a cheaper price on the same product in stock at another store, we will match the price and give you 10% of the difference2.

TERMS AND CONDITIONS

1. 3 MONTH SERVICE WARRANTY
All service  works are under three month warranty from the date of machine repair, return, signed and accepted by the customer. Safemode warrants that the service rendered will be subject to the certified standards by Safemode. The 3 month warranty claim will be serviced under the conditions that it is not the customer’s fault or wrong doings, the problems are within the scope of the warranted job and the reappearing problems are due to the technician incompletion of the job.

A. It is not the customer’s fault or wrong doings: Safemode does not warrant the service for subsequent actions by the customer after the machine has been returned and shown to the customer to be in good working order, such as customer do-it-yourself reinstallation of the operating system, surfing of spyware source websites, reinstallation of software that has been known or marked by our technician to potentially cause conflicts with the operating system or other software.

B. The problem is within the scope of the warranted job: the warranty covers for repeating problems and requests by customers that can be shown to have not been completed by the technician properly. If the technician attends onsite and the problems the customer identify are not within the scope of the warranted job or the problems do not appear as the customer describe, the customer is liable to pay for the visit as an entire new job.

C.    The problems reappear due to the technician incompletion of the job: Our technicians always thoroughly check the system to make sure all your requests are completed and other common issues resulted from the diagnosed problems are tested before leaving. If the problems reappear without any subsequent actions by the customer a warranty job will be provided to fix the problem to its entirety.

VIRUS AND SPYWARE RE-INFECTION: It is often possible for a computer to be reinfected with the same spyware and virus that have been removed by our technicians. Spyware infection and reinfection can be as easy as visiting a bad website. If our technicians have provided you with the instructions and recommendations on protection software and you have not followed the recommendation, we can not service your warranty claim for the reappearing problem.

2. UPFRONT QUOTE
Call-out fees will apply for certain locations depending on travel time. Quotes are valid for 7 days unless notified in advance. We reserve the right to adjust the quote according to hardware and software conditions if found differently from the time the technician composes the quote. Any adjustment will be communicated with the client before we proceed.

3. SPARE PART PRICE MATCHING PROGRAM
In order for us to match the price of a stock item, the Customer needs to show us a current advertisement, price list or brochure with valid contact telephone number so we can confirm the price is current and the item is in stock.